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Craig Nevis SurgeryFort William Health CentreCamaghaelFort William, PH33 7AQTel: 01397 702947
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.
Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.
To ensure that quality of care provided to patients is kept to the highest standards all practices are required to undergo regular practice visits by external assessors. These visits involve a team of five assessors which may include a lay member.
If you do not wish your records to be inspected on any such visit, please contact the Practice Manager. (See sign in waiting room for further information)
You are entitled to access your clinical records held by the practice. This should be done by submitting a request in writing stating exactly what information you require.
A charge will apply for this request ranging from £10—£50 maximum. You may also be required to be accompanied by a GP
This came into force on 1.1.05 and enables any person requesting information from a public body to received information subject to certain exemptions. This is to encourage public authorities (GP Practices) to be more open and accountable and organise their information in an efficient and accessible way. This excludes personal data.
The Practice Publication Scheme Document is available to view, please contact the Practice Manager for more information
We operate a practice complaints procedure for dealing with complaints. This system meets national criteria.
Please see notice in waiting area for further information or contact Practice Manager.
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. Tel: 0345 015 4033 Email: firstname.lastname@example.orgWrite: Millbank Tower, Millbank, London SW1P 4QP.
If a patient becomes violent or is abusive towards staff and other patients, they will be asked to leave or will be removed from the practice premises.
We share a common purpose with our partners in health and social care – and that is to provide high quality care and ensure the best possible outcomes for the people who use our services. Promoting improvement is at the heart of what we do. We know that we deliver exceptional care on a daily basis but sometimes things go wrong and it’s how we deal with these incidents that is important.
What it means for you
What happens when things go wrong
If you require further information concerning our Duty of Candour procedures please contact the Practice
or click on the link below
Further infromation from the Scottish Government Website