SEE SECTION ON RIGHT-HAND SIDE
FOR FURTHER COVID RELATED HELPFUL INFORMATION
We are currently receiving an extraordinary volume of telephone calls which makes getting through to us very difficult at times. We are sorry about this but we only have one inward line.
We are arranging a second line to be available but in the meantime it would be a tremendous help if you could please:-
- Request all repeat medications as per the instructions further down this page or register on this website (bottom of main page).
- Update your address or contact numbers using the online form (bottom of main page).
- Direct all COVID enquiries via the various methods outlined in the CORONA VIRUS tab on this website.
- We do not hold your Corona Vaccine Record or manage your appointments for this vaccine - UNLESS YOU RECEIVED YOUR FIRST TWO COURSES AT THE PRACTICE.
SEASONAL INFLUENZA VACCINES NOW IN STOCK
This years Influenza Season is sill active and appointments will be available up until the end of March 2022. Please telephone the surgery if you wish to receive this vaccine.
If you are over 65 and not had this in the past, you will be eligible for this free once-only vaccine, which can be given at the same time as your Influenza vaccine if needs be.
Other eligible patients will receive an invitation in due course.
These are available all year round. If you are aged 70 - 79 inclusive as at 1.9.21, you can receive this free vaccine.
PLEASE NOTE THAT LOCAL PHARMACISTS ARE EXPERIENCING LENGTHY DELAYS IN DISPENSING REGULAR MEDICATIONS.
THIS IS DUE TO CONDITIONS OUTWITH THEIR CONTROL, INCLUDING GAPS IN MEDICATION SUPPLY AND STAFFING DIFFICULTIES.
PLEASE HELP US AND THEM BY ALLOWING AT LEAST 7 DAYS (ONE WEEK) BETWEEN ORDERING YOUR ITEMS AND GOING TO COLLECT THEM, AND BY ORDERING VIA OUR WEBSITE OR THE PHARMACY WEBSITE.
ALTERNATIVELY PLEASE DROP IN A WRITTEN REQUEST FOR YOUR MEDICATIONS, (TO US OR THE CHEMIST) AND ASK FOR THE RE-ORDER SLIP EACH TIME YOU COLLECT YOUR MEDICATIONS, FOR YOUR NEXT ORDER.
WE ALSO REQUEST THAT YOU DO NOT TELEPHONE THE PHARMACY WITH YOUR ORDER.
Our online ordering service can save you time and speed up delivery of your prescriptions. This will help the Pharmacists reduce their turnaround time and improve service delivery to you. We cannot accept requests over the telephone - and haven't since 2007 - as we need to keep our line free for medical emergencies.
You can register on our website and order your medications at a time that suits you, so if you are taking your tablets at night and you notice you only have a few left, you can log-on to our website and place the order straight away. We check these requests at least twice a day. If you are in the situation where you have miscalculated and are down to your last tablet/s please indicate this on your website request and we can arrange for this to be collected at the surgery after 5.00pm on the same day.
Please note that if you request your medications at the pharmacist directly they can take your request for you for any repeat medication and any other medication that you have previously been prescribed eg: an antibiotic cream or a antihistamine tablet.
We will never see you go without the medications you need to keep you healthy, so please do call us BUT ONLY IN THE EVENT OF AN EMERGENCY.
MOBILE TELEPHONE NUMBERS
DO WE HAVE YOURS?
We are getting rising numbers of patients not attending for pre-booked appointments and this results in delays for all patients being seen. Demand for appointments is high so a patient who misses their appointment may need to wait some time to be seen again. Reasons for missing appointments are variable and we understand that it cannot always be avoided.
We are now sending appointment reminders via text to your mobile phone, to try and improve the rate of attendance. This is the same type of service currently being offered by local dentists and by Hospital Outpatient Departments, with good effect.
Please can you let us know your current mobile number so we can send reminders for your future appointments.
There are forms available at reception, which you can complete with your current number or you can do this via our Change of Details button on our website.
You do have the option to opt out of this service, should you wish, to comply with the General Data Protection Regulations.
We are keen to keep to the NHS target of offering patients an appointment within 48 hours and we are hopeful that this initiative will improve things.
ADVICE FOR NON-PAID CARERS IN HIGHLAND
Advice for Non-Paid Carers in Highland
BOWEL SCREENING FOR OVER 50s
Since November 2011, patients aged over 50 years and over will have received a Bowel Screening Kit in the post. These kits will be sent to all patients every two years. We would encourage all patients who receive the kit to do the test and return the kit in the envelope provided. Our surgery has an uptake just slightly above the Scottish average of 52% for men and 58% for women. We would like to improve this and ask that you express any concerns you have at your next appointment.
The testing kits have been updated and are now a single, easy to obtain sample kit.
Statistics prove that survival rates increase with early detection—up to 17% - with overall survival averaging 55%. Cancer isn’t what it used to be and people can live well with early detection. Don’t be scared to ask your GP or our practice nurse if you feel you have symptoms suggestive of bowel cancer. Visit the Scottish Bowel Screening Programme website for more information at:-
or phone the number below if you have misplaced your kit and wish to be tested.
Bowel Screening Helpline 0800 0121 833
Do you or a relative, friend or neighbour have difficulty reading local news in print?
Talk Lochaber is the talking newspaper service giving a weekly sound broadcast of articles from the Lochaber Times and other local publications.
Listeners can now download a Talking Newspaper Federation (TNF) app to listen to the weekly broadcast via a smartphone or Amazon Alexa. We will continue to send a memory stick broadcast to Listeners who prefer this. All these services are free.
For details of how to receive them please contact
John Mortimer Secretary Talk Lochaber
tel: 01855811213. Please leave a message if I am not available
Talk Lochaber is a registered Scottish Charity.
OSCR No SC029132
Covid Vaccination Drop-in
Details of further clinics for all doses being held across Lochaber
can be found on the link below:
For any queries:
Please call our Vaccine Hub Team on 01463 705531
or email firstname.lastname@example.org
Opening Hours are
Mon- Fri 09:30-16:30 & Sat 10:00 – 14:00