INFLUENZA VACCINATIONS NOW AVAILABLE.
CONTACT US TO MAKE AN APPOINTMENT
It has come to our attention that over the past few months some patients have had difficulty getting through to us on the telephone. Initially there was a fault with the programming of our number coinciding with a BT fault at the exchange. This meant that the phone kept ringing and you thought we were just ignoring you! This has now been remedied.
We only have one incoming line, so if its busy we do apologise. We try to keep calls as short as possible, without appearing to be rude, however there are a couple of things you can do to help us and your fellow patients.
- If you are calling about a repeat prescription please note that we have not advocated this for the past 12 years, as your local pharmacist can take your request for you for any repeat medication and any other medication that you have previously been prescribed eg: an antibiotic cream or a antihistamine tablet. You should call them in the first instance.
- You can register on our website and order your medications at a time that suits you, so if you are taking your tablets at night and you notice you only have a few left, you can log-on to our website and place the order straight away. We check these requests twice a day and offer the same 48-hour turnaround as your pharmacist.
- If you are in the situation where you have miscalculated and are down to your last tablet/s please indicate this on your website request and we can arrange for this to be collected at the surgery after 5.00pm on the same day.
We will never see you go without the medications you need to keep you healthy, so please do call us in the event of an emergency.
Remember our online ordering service to save you time and speed up delivery of your prescriptions. Otherwise phone your usual chemist directly. We cannot accept requests over the telephone as we need to keep our lines free for medical emergencies.
BOWEL SCREENING FOR OVER 50s
Since November 2011, patients aged over 50 years and over will have received a Bowel Screening Kit in the post. These kits will be sent to all patients every two years. We would encourage all patients who receive the kit to do the test and return the kit in the envelope provided. Our surgery has an uptake just slightly above the Scottish average of 52% for men and 58% for women. We would like to improve this and ask that you express any concerns you have at your next appointment.
Statistics prove that survival rates increase with early detection—up to 17% - with overall survival averaging 55%. Cancer isn’t what it used to be and people can live well with early detection. Don’t be scared to ask you GP or our practice nurses if you feel you have symptoms suggestive of bowel cancer. Visit the Scottish Bowel Screening Programme website for more information at:-
or phone the number below if you have misplaced your kit and wish to be tested.
Bowel Screening Helpline 0800 0121 833
MOBILE TELEPHONE NUMBERS
DO WE HAVE YOURS?
We are getting rising numbers of patients not attending for pre-booked appointments and this results in delays for all patients being seen. Demand for appointments is high so a patient who misses their appointment may need to wait some time to be seen again. Reasons for missing appointments are variable and we understand that it cannot always be avoided.
We are therefore going to trial sending appointment reminders via text to your mobile phone, to try and improve the rate of attendance. This is the same type of service currently being offered by local dentists and by Hospital Outpatient Departments, with good effect.
Please can you let us know your current mobile number so we can send reminders for your future appointments.
There are forms available at reception, which you can complete with your current number or you can do this via our Change of Details button on our website.
We hope to get started at the end of the summer and you will be given the option to opt out of this service, should you wish, to comply with the General Data Protection Regulations.
We are keen to keep to the NHS target of offering patients an appointment within 48 hours and we are hopeful that this initiative will improve things.